We had a discussion in this morning’s IT meeting about the perception of IT in our company. The general population typically has a negative image of IT or feels that we are just sitting by the phone waiting for them to call so that we can drop everything and unjam their printers or rearrange their cubical wiring.
I proposed the analogy that IT services can be viewed as air that the company breathes. It’s necessary for the life of the businesses but is only noticed if it smells badly or if it ceases to exist. Nobody notices IT when all of the services are running and hardware is operating as expected. We’re only measured by the failures and disruptions caused by services that we are hired to manage. People rarely chalk one up for air because of the simple fact that they can breathe today.
It is the goal of our IT department to become invisible like air by providing seamless and redundant service to all consumers of our managed services. When this is achieved, the company that we are hired to support will thrive like never before.
