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  • sbostedor 7:28 am on December 17, 2009 Permalink | Reply  

    NTFS Permissions 

    I was listening to a VTC training video a few moments ago and the instructor was attempting to explain what happens to permissions on a file when you move it around on the same volume –vs- between volumes.  He seemed to be confused didn’t do a very good job of explaining it so here it is in an easy to understand format.

    • Moving a file
      • On the same volume
        • Retains the file permissions as well as inherits additional permissions from the new parent.
      • Between two volumes
        • Erases the original permissions of the file and inherits the permissions from the new parent folder
    • Copying a file
      • On the same volume
        • The new copy inherits all permissions from the new parent.  No permissions of the original are carried over.
      • Between two volumes
        • The new copy inherits all permissions from the new parent.  No permissions of the original are carried over.
          There … easy enough, right?
     
  • sbostedor 8:22 am on December 7, 2009 Permalink | Reply  

    Apple Finally Came Through! 

    Kate and I went back to the Briarwood Apple Store one last time yesterday to make a final plea for help and to pay the $200 repair bill if Apple still refused to help.  You can see the history of this here.

    We met up with an Apple support person at the Genius Bar named Sutton.  He immediately brought us off to a table and asked the nature of our visit.  I explained the situation to him and let him know that I was very displeased to be here again.  I let him know that I was absolutely positive that this was not a water damage issue and that I analyzed the leads on the phone where the previous Apple employee said was corroded.

    He looked at it and pointed out a greenish mark on the plastic tip of the connector and said, “See, there’s the corrosion”.  I looked at it and saw that it was simply a discoloration that had rubbed off from the power connector that was being used.  I told him that plastic doesn’t corrode green when wet, metal does; and even then, it requires a significant and consistent amount of moisture to be that dark of a green.  The metal leads were shiny silver.  We agreed to disagree on this, I guess.  I’ve been doing this for a career long enough to be secure in my assessment, however.

    I am positive that the green that was seen was corrosion that had rubbed off the charger and onto the white plastic.  The charger was this old Griffin car charger that also had a wall plug.  It was in my car for about a year and undoubtedly became corroded.  I recently used it to charge her phone because we couldn’t find her other connector.  When I arrived home, I verified this to be true.

    Sutton was a great guy and handled my frustrated tone like a pro.  He offered to take the phone back and look at the internal water sensors to see if anything had gotten inside the phone.  AT LAST!  This is what I’ve been trying to get someone to do for a week!  I thanked him and he went on his way.

    When he came back, he conceded that there was no water damage on the inside of the phone but he did find the root cause.  One of the pins had been bent.  That fully explains the sudden lack of charging only a day after using this questionable charger.  It must have bent one of the pins in the phone, preventing the charge!

    I was excited to hear this because even if they wouldn’t do it for me under warranty, I know how to fix bent pins and would just do it myself.  He offered to go talk to his manager and see if he could help us out even though the bent pin wasn’t really a warranty item.

    No matter what happened from here on out, I was going to walk away a happy man!  All that it took was someone to listen to me and do the five minute job of looking over the device for ACTUAL damage as opposed to just taking the faulty water sensor at face value.  (I call it faulty because it’s on the outside of the phone and thus can not do it’s job properly)

    When he came back, he offered to replace the phone at no cost!  I was elated!  He had single handedly restored my faith in the Briarwood Apple store!  That store needs to use him as a template to hire ALL of their employees.

    So, I still stand by my recommendation to skip the Apple Care on your new iPhone and opt for a third party insurer instead.  The Apple Care plan only extends the manufacturer warranty and does not cover anything else.

     
  • sbostedor 7:09 pm on December 4, 2009 Permalink | Reply  

    The Apple Care Hoax 

    bad-apple-200-768889 Beware of Apple Customer Support – read before buying ANYTHING from Apple!

    I’ve held off blogging about this until after I had a chance to speak with someone at Apple personally to get some sort of customer satisfaction.  After speaking with a senior support person at Apple, I was basically told that I was a screwed victim of the Apple Care hoax.

    If you’re considering switching to Apple under the fanboy myth that they care about their customers more than Company X, please read on.  Apple is one of the most controlling and self-serving companies that I’ve ever done business with.

    I have been hosting the App Show for almost as long as the App Store has been in existence and have been a self proclaimed iPhone fanboy for years.  I bought into the hoax that Apple so elegantly markets to us every day and switched from my primarily Microsoft world to the glossy Apple utopia that was promised to me.

    This week, I finally had a need to call upon Apple to honor this promise of customer satisfaction.  My wife’s phone suddenly stopped charging after using a charging unit that we had never used on her phone before.    Between the time that it was working and the time that it wasn’t, it hadn’t moved more than a few feet.

    I took her iPhone 3GS into the Apple Store at Briarwood Mall in Ann Arbor, Michigan.  I’ve frequented that store spending thousands of dollars there over the past year or so.  I was sure that, considering the volume of business that I did there, someone would help me out.

    The guy at the “Genius Bar” took a look at the phone for about 6 seconds with a light and handed it back to me saying that there was water damage and there’s nothing that he can do for me.  I was shocked!  I told him that this can’t be because it’s never been wet before.

    He took another 3 second look at it and noticed some discoloration on the dock leads.  He said. “yea, it looks like it has corrosion, too.  Sorry, you’ll need to pay the $200 repair fee for this phone”.  I quickly changed from shocked to furious!  We just bought this phone for $400 only a few months ago!

    After seeing my customer record and all that I’ve bought from them, they treated me like a loser that was trying to scam them and sent me on my way empty handed!

    I went home and did some research.  You can find quite a few links on The App Show episode 47 show notes. It seems that Apple has been screwing over thousands of their loyal customers this way lately!  Their policy has been to find any fictitious way possible to void warranties and screw customers like me.

    If this is how Apple behaves as the underdog, you can just imagine how they would be if they were ever as large as Microsoft!

    I have been working in IT for over a decade and in the computer industry for almost 20 years.  I’ve dealt with countless technical support calls and I can tell you that Apple is the worst of them all.  They sound friendlier than any other technical support line as they tell you that you’re screwed and “have a nice day”.  At least there’s that!

     
  • sbostedor 7:07 am on November 20, 2009 Permalink | Reply  

    What Is Success? 

    image

     

    I used to dream of success.  I pictured myself in a shiny convertible sports car pulling into the circle driveway of my 3 story white mansion on a crystal clear lake.  In my vision of success, I had the world at my fingertips.  Is this how you envision success?  If so, prepare to never meet it; and if you do, prepare to be disappointed.

    I think that this Hollywood vision of success is what drives so many people to either become work-a-holics or just give up and wallow in self pity.  People are measuring success by the visions of others instead of developing their own visions and goals.  I try to show people that personal success isn’t about what you end up with; it’s about who you end up being.

    In your next daydream about the successful you, stop thinking about all of the things that are around you and the power that the future you has over others and think for a moment about the type of person that that successful version of you is.  Write out the qualities such as contentment, control, free, confident, educated, etc.  Maybe that vision of success only has one requirement; that you are happy.

    Work hard at becoming that person.  That is your true measure of success. 

     
  • sbostedor 6:29 am on November 19, 2009 Permalink | Reply
    Tags: The specified request cannot be executed from current Application Pool   

    OWA: The specified request cannot be executed from current Application Pool 

    I just spent an hour Googling and hammering away at our Exchange 2003 server to find out why some users suddenly started getting the error “The specified request cannot be executed from current Application Pool” when they attempted to log into OWA (Outlook Web Access).

    These users never log into an actual workstation anywhere so I figured that if I did that for them and launched an actual Outlook 2003 session, maybe I would get an error that would lead me in the right direction.

    I was greeted with a prompt to change their password because their Active Directory password has expired. Bingo! I changed their password and the error went away.

    I thought that I’d share this here because Google doesn’t return any other sites that have this tip when you search for the error.

     
  • sbostedor 3:50 am on November 7, 2009 Permalink | Reply  

    Issie jumping 


    - Posted using BlogPress from my iPhone

     
  • sbostedor 2:31 pm on October 10, 2009 Permalink | Reply  

    Almost time for Vegas! 

    image

     
  • sbostedor 6:14 am on September 29, 2009 Permalink | Reply  

    Acid Reflux (GERD) Medication Scandal? 

    Article referenced: http://is.gd/3MyIa

    acidreflux I was diagnosed with Acid Reflux Disease (GERD) in 2001.  I vaguely remember drinking some hot coffee on the way to work one morning in the car.  I was trying to take a sip when I hit a rather large pot hole or something and ended up taking a large gulp of the scolding hot coffee. 

    For the next couple of weeks, I experienced a lot of heartburn and it felt like my food was in my throat for a while after each meal; almost like it was standing in line to digest and wasn’t being kept in the stomach where it belonged.

    I went to my doctor and he immediately prescribed Prilosec (OMEPRAZOLE) to me.  After a few days on the drug, my symptoms went away and I was feeling great!  The medicine really does work as advertised.

    I stayed with it for about two months.  I decided at that time that whatever had caused me to have these symptoms must have healed by then, so I stopped taking them.  Within 48 hours, I started getting the worst sustained heartburn attacks that I have ever had.

    The only way that I (and my doctor) could make sense of this is that I simply had an ongoing disease that meant that I would be on the medicine for the rest of my life.  This made no sense to me since it was an injury that caused it in the first place.  It wasn’t a disease.

    About 7 years into the “treatment”, I started noticing that I was getting more acid reflux symptoms and some even felt like irregular heartbeats and heart attack symptoms.  I went to my new doctor and his response was to double my dosage of Prilosec. 

    The new higher dosage did take away all of these symptoms but left me wondering why.  I’m always a “why” kind of guy.  Everything has an answer even if nobody knows it.  The response that I’ve gotten from all of the docs so far was that there was no answer and this was just the reality that I need to live with,

    This morning, I read this article about withdrawal symptoms to drugs like Prilosec.  The information that it gave was exactly what I have been suspecting for years and even brought up to my doctor in my last visit.

    I asked, “is it possible that the Prilosec is actually turning off my acid pumps and causing my body to adjust by just pushing out more when I miss a dosage?”  I told him that I tried stopping it a few times and the acid reflux was much worse than it had ever been before.

    He “assured” me that it was just the GERD disease and that the Prilosec is the treatment and not the cause.

    I think that these doctors must be getting strong armed by the drug companies to push their meds or something.     I’m going to attempt to take myself off the drug slowly by supplementing with regular antacids.  I’ll need to stay away from acid enhancing foods while I do this.

    Here’s how I plan to do it:

    • Week 1 – decrease from 40mg to 20mg every other evening
    • Week 2 – Decrease from 40mg to 20mg every evening
    • Week 3 – Only take 1 20mg pill every evening
    • Week 4 – only take 1 20mg pill every other evening’

    Through this whole process, I will be eating a lot of Activia Yogurt, consuming standard antacids if needed, and staying away from foods that produce a lot of gas or acid.

    I’m going to start this whole thing on October 18, 2009 and blog the progress here

     
  • sbostedor 6:43 am on September 25, 2009 Permalink | Reply  

    It’s Amazing … 

    … that humans have come so far and still have not evolved past our most primitive impulses to spend more energy placing blame than accepting responsibility.

     
  • sbostedor 8:37 pm on September 22, 2009 Permalink | Reply
    Tags: 2GB, 3GB, , Memory, RAM   

    Exchange Virtual Server weirdness 

    Our Exchange 2003 server is running in a virtualized VMWare machine running Windows 2003 R2 Standard Server.

    I gave the server initially 2GB of the hosts 8GB available RAM.  The server has operated like this for about half a year at average speed.  I decided to up the RAM to 3GB to give the Exchange stores a little more breathing room because people are starting to store more stuff in their mailboxes.

    I shut down the VM, made the config change, then started the machine back up.  The thing was crawling like a 486 running Vista!  Adding ram actually slowed the server down to a crawl.  It took 15 minutes to boot when it normally takes about 3.

    I added the /3gb switch to the boot.ini and it made no difference at all.  The server was super slow until I backed it down to just under 2GB of ram.

    Has anyone else ran into this?

     
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