1-800-flowers.com gives poor service for Valentines Day

I would normally let this issue go with a private reprimand to a sales rep but this is the second time that I’ve been burned by flowers.com. I placed my order yesterday and was promised that the flowers would be delivered to my wife on Valentines Day. They where not. Neither where the roses that I ordered to be sent to my mother at work.

I called this evening to cancel the order and could not get through to anyone. The third time that I called 1-800-716-4851, someone actually picked up the phone … but nobody spoke. I said, “Hello?” but nobody spoke back.

After a moment of silence, I started hearing customer service reps talking in the background. They must have mistakenly answered my line and left the phone off the hook. Then, I heard something that widened my eyes … “I can’t believe that stupid guy hung up on me! What an ASSHOLE!”. It was some lady not far away from the receiver.

I listened for about another ten minutes and then someone walked close to the phone and said, “I can’t believe they all left!” The phone bumped a bit and then clicked off.

I called back five more times and got nothing but a recording just kept telling me that they had to end my phone call because they where too busy and then hung up on every time.

I recorded it and will place a link to it up here shortly. Needless to say, this is the last encounter that I will ever have with them.

If a company can not handle the volume of the seasons, then they have no business taking orders.